Shipping Policy

We offer shipping to the following provinces in Canada – with their corresponding rough lead times noted as well:

• Ontario – 1-3 business days
• Quebec – 1-3 business days
• British Columbia – 5-10 business days
• Alberta – 3-7 business days
• Saskatchewan – 3-7 business days
• Manitoba – 2-5 business days
• New Brunswick
• Nova Scotia
• Prince Edward Island
• Newfoundland and Labrador

Shipping rates are calculated at the time of checkout.

Lead Times

Lead times vary by province – see above for rough delivery timeframes noted per province. Again, this is an estimate and never guaranteed. In the event an item on your order becomes unavailable, you will be notified by email and we will provide options of how to proceed.

Carriers

We use multiple shipping couriers and freight carriers.

Missing Item(s)

We direct ship right from our warehouse. All items leave our warehouse in brand new condition. All orders MUST be inspected upon receipt and missing item(s) must be noted to the carrier and on the Bill of Lading. If anything of this nature occurs, it MUST also be reported to a member of the EROMMY Team immediately.

Damaged Item(s)

If your order arrives damaged, take photos of the condition in which it arrived and DO NOT accept the order. Please reach out to a member of the EROMMY Team as soon as possible. Alternatively, send an email to service@erommy.com. Make sure to include your order number and photos showing how the order arrived, along with any other important details.

We will do our best to make things right as soon as possible. If you do accept the order before you realize there is damage to all or part of your order, please contact us as soon as possible. Hold onto all items, including damaged materials, packaging, and the shipping box, until we fix the issue.